Everyone thinks they have great customer service.
Have you had a vendor that never answered your emails? Or, worse, one that locked you into a contract but now won’t take your calls?
When it comes to delivering excellent service, MROs are from Mars.
If you’re a Dash 8 operator, aircraft MRO, or lessor, this post is for you.
This is your go-to resource for the current major Dash 8 components we have available now or in the near term.
Bookmark this page as it’ll be updated often.
Do you have surplus aircraft part inventory?
This unnecessary buildup occurs when you order inventory in preparation for near term consumption.
When that consumption never occurs. Voila! Surplus inventory builds up.
Here’s the impact that this causes to your operation.
It’s not the price you pay, how business savvy you are, or how excellent your negotiation skills are. This is the MOST IMPORTANT skill you need when purchasing aircraft parts.
Your surplus aircraft material was sitting. Rotting. Wasting away on your shelves.
Slowly eating away at your operational results. Chomp. Chomp. Chomp.
Cash was being sucked down the surplus drain. And the only thing you could do was…
Price. How important is it to you? How often do you try and get the lowest price? I’m sure you’re thinking to yourself, “It’s incredibly important.” and “Every chance I get.” And that’s fair. It’s also common to ask how much something costs. Or to reduce the cost of something. We often use price and cost interchangeably. That’s a mistake.
Everyone thinks they have great customer service.
Have you had a vendor that never answered your emails? Or, worse, one that locked you into a contract but now won’t take your calls?
When it comes to delivering excellent service, MROs are from Mars.
Is your repair partner telling you everything you need to know?
When you get quotes for your aircraft part repair, you’ll often get a single bundle quote. It’s just a rate. Pay it or leave it.
What if you could provide your own piece parts to lower the cost? What if you could use an unserviceable unit, and cannibalize it for parts? What if there was a better option, that had your best interests at heart?
MROs lack transparency.
Does it drive you crazy when a repair station makes excuses about the status of your repair order? You’ve sent your aircraft part/s in for repair, yet you spend more time trying to get a valid update. 😱 You have to call, email, and follow-up to get status on your repair work order. Once you get a hold of someone, the reply sounds like…
You’ve been there….
when your MRO is really stringent on their processes and procedures that they have very little wiggle room on how things get done.
Yes, quality is incredibly important but it doesn’t always help you solve your problems or meet your operational goals.
One of the top qualities in an MRO that makes them a unicorn is the trait of flexibility.
It’s a hidden treasure. Flexibility is often very difficult to find… but when you do, it’s golden.
Of course, policies and procedures have their place, and in many cases they’re there for a good reason.
But not if it hinders getting your job done the fastest, most affordable way possible.
You’ve probably been in a situation before where you sent your aircraft part to a repair station, and what they told you wasn’t at all what they delivered. You were duped, and it’s a recurring theme. In this 6-minute video, I’ll go over the key questions you can ask to ensure you’re working with an honest partner.
Honesty and trust. It sounds so simple, but it rather complicated, especially if it’s a new relationship. If you can work with a repair partner who’s honest and you build a trust-based relationship, this can save you a lot of frustration. Here are three ways you can screen your repair partner and determine if they’re honest.
Do you dread sourcing and processing your aircraft part repairs? You have hundreds of options, but you may have been tricked into sending your parts in for repair only to find out the repair partner was unreliable. In this short video, I’ll introduce you to the series in which I’m going to teach you exactly what to look for when selecting your next repair partner.
Maintenance supply chain teams all over the world have a problem. For every graduate with supply chain “skills,” there are six positions to be filled. And it’s only going to get worse. It’s expected to increase to nine to one soon. If you rely on purchasing high-value or large volumes of anything, this is a troubling statistic.
What’s one thing that will save you millions of dollars and months of your time?
Used Serviceable Material (USM).
Without them, you’d throw good money after bad, chase long, complicated lead times and get little OEM support, especially for older aircraft models.
That’s why this post is so crucial for you to read.
It’s a trend that has no foreseeable end, unless particular things happen within the aviation industry, of which, none exist.
The trend is, used serviceable parts are becoming more expensive and scarce.