Quality Assurance

The Undeniable Truth Of The QA Manual: It's Boring & Ineffective Alone

The Undeniable Truth Of The QA Manual:  It's Boring & Ineffective Alone

Quality Assurance manuals are boring. 

Most people skim or skip and don’t read it. And if they’re not reading it…it’s ineffective. 

The 100-page document is a snoozefest. A sleeper. A book that’ll knock you out from boredom in 5 seconds.

Care to dare this hypothesis? Test someone. See for yourself. 

It’s the cold hard truth. Yell and scream if you’d like. But the document itself isn’t engaging. It’s a sleeper. 

It needs help. It requires engaging training and coaching. We’ll dig into this in a minute. 

But right now…

5 Step Trace & Certification Process To Use On Every Purchase

5 Step Trace & Certification Process To Use On Every Purchase

Trace and certifications. 

Both topics are confusing.

What do you need, with what type of material, and when? 

Questions like these flood your brain. And you’re not alone. Many have the same misunderstandings of what is needed and when. 

Whether you were born as a Quality Assurance inspector, trained, or were just thrown into purchasing to “figure it out.”

Aircraft Part Certification Defined

Aircraft Part Certification Defined

Just like aircraft part trace, knowing what type of certifications you need is downright maddening. 

Every operation is different, making QA standards difficult to apply to everyone, in every country, in every operation. 

You spend hours sourcing and processing material orders to find out the certifications you received were wrong. 

It’s frustrating. And a big contributor to your material processing costs.

To help combat this, let’s define what the various certifications are and some quick tips to use with your trusted material advisor. 

Quality Assurance: Your Vendor Can't Define It

We’ve all experienced an aircraft spares quality control issue at some time or another and if your experience was anything like mine, it was beyond annoying. It was ridiculous. Quality assurance should be an essential part of every organization and it goes far beyond the meaning of a good product. It's better  defined as a good brand. I recently ran into a problem with a new company whom we were dealing with for the first time and it was quality assurance at it's worst. Aircraft Spares Quality

Imagine this. You send a $10,000 order to a company, which has to be wired up front, but due to a severe time constraint, you overlook your typical vendor approval process to make sure the unit is at your facility the next day. You figure, you can finish the paperwork in the morning. The next day arrives and your chief inspector is ready to review the material but the order never shows up. You call the vendor…no answer! You call FedEx…package is untraceable!

Through some luck you end up getting in contact with the vendor, however he is disengaged and states "we dropped the package off at FedEx, if they lost it, too bad". Now at this point I'm sure you're furious, so you call FedEx. FedEx tells you they reviewed the video tapes and the gentlemen who dropped off the package, came back and asked to retake the package  because he "forgot" something. At this point you know you've found a crook and unfortunately time is going to have to be spent chasing this guy around.

You see this happened to me and if I just had relied on the quality assurance program we had in place for new vendors, this could have been avoided… I was  constrained by a deadline and rushed.

Here are 3 reasons why your vendor needs a quality assurance program:

1. Reduces Risk

With lower barriers to entry, we've all seen an increase in aircraft spares part suppliers, mostly low overhead "brokers", but the amount of honest companies compared to the amount of actual companies is low. What a quality assurance program  forces companies to do is to be organized. They must understand that policy and procedures are necessary to minimize quality control issues during the aircraft spares sales process.

It isn't easy and it takes time  and additional staff to do so.

Quality assurance drastically reduces the risk you'll take in dealing with a company. If they have an internal audit form, a QC manual and specific policies in place, you have a much better chance of knowing your dealing with someone reputable. Isn't this critical when dealing with expensive assets such as aircraft spares?

2. Reduces Laziness

Do you want to deal with a company that appears to be lazy, I don't. A quality assurance program help's distinguish the lazy companies from the companies who are making an effort. If they don't have specific guidelines to abide by in their quality department, they're lazy. And what's worse than a lazy company? Being lazy in quality control means they're lazy in shipping, customer service, among every other aspect of their organization.

Lazy here, lazy there, lazy everywhere!

3. Increases Organization

Having structured, quality control procedures you can be certain that the organization you're dealing with is more organized than the companies who don't. From record keeping, aircraft spares traceability, vendor audits, shipping standards, certain activities have to be in place and organization is essential.

The moral of the quality control story is...try to deal with vendors whom have a history of quality on their side. But make sure you broaden your view, because you deserve not only a high quality product but a high quality service experience as well.

What are some quality  assurance concerns you experience? Comment below.