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The State Of Freight: Protect Your Aircraft Part Investments

The State Of Freight: Protect Your Aircraft Part Investments

With high demand, low capacity — people working at freight companies are in a state of panic. They rush, don't pay attention to details, and, unfortunately, misplace, damage, and mishandle your shipment. Here’s how to protect your aircraft part investments, during transport.

How One Operator Saved $116,093.06 On Their First 39 Repair Orders

How One Operator Saved $116,093.06 On Their First 39 Repair Orders

A client of ours has saved $116,093.06 on their first 39 repair orders.

They didn’t wave a magical wand.

We didn’t put a spell on the parts.

Instead, we worked together to look at what they were currently doing and how we could help them optimize their repair results.

3 Simple Ways To Lower Component Repair Times And Double Your Results

3 Simple Ways To Lower Component Repair Times And Double Your Results

This one thing bothers you the most about aircraft components. Are you ready?

Turn-around-times.

Just like you, I encounter this problem every single day. It's one of the reasons we start working with new Asset Repair Care clients.

4 Shipping Tips To Save You Money On Aircraft Maintenance Planning

4 Shipping Tips To Save You Money On Aircraft Maintenance Planning

If you could start saving 25% of your maintenance costs right now, don’t you think you’d implement a change to make that happen?

Well, look no further, because I have a solution for you to reduce your wasteful spending around your aircraft maintenance planning initiatives.

7 Aircraft Consumable Secrets Every Buyer Should Know

7 Aircraft Consumable Secrets Every Buyer Should Know

Have you been AOG for bolts? What about bearings and wire?

You live in a world where fast paced and stress is how you get things done.

And since your product is flying close to the speed of sound, fast paced is an understatement.

Grounded aircraft and poor planning are a sure shot to lose money.

5 High Impact Benefits Of VMI That Will Cut Your Freight Costs Immediately

5 High Impact Benefits Of VMI That Will Cut Your Freight Costs Immediately

Do you purchase expendable and consumable material from international partners? 

If you're like most airlines, MROs, lessors and militaries we work with, your answer is…YES! Duh!

By sourcing material from overseas partners, you’re trying to control total material costs and increase reliability.

Consolidating: The Best Purchasing Trick You Should Use Immediately

Consolidating: The Best Purchasing Trick You Should Use Immediately

Do you like saving money? What if you could save more time and money right now. With one simple trick. You’d jump all over the chance. As a procurement professional, your goal is to save time and money. However, you’re frustrated. You deal with so much. There’s not enough time in the day. The demands on your operation are strong. From sourcing, procuring, chasing, and resolving problems, it’s tough.

10 Critical Signs You Need a Vendor Managed Inventory

10 Critical Signs You Need a Vendor Managed Inventory

You need a change. What you’re doing isn’t working. Things aren’t getting better. You’re more stressed than ever and you want an idea that will give you more of what you need. Time. 

But the real issue is what you’re going to do about it? A vendor managed inventory is a solution that will resolve a lot of your time and cost issues. And, it’s easy to implement. But first, let’s understand some of the issues it’ll help you resolve. 

5 Quick Tips to Purchase Aircraft Material with a Total Cost Mindset

5 Quick Tips to Purchase Aircraft Material with a Total Cost Mindset

Do you purchase your aircraft material based on price? Of course you do. It seems logical. Many purchasing departments do. The better your price the happier you’ll be. But it doesn’t end up that way. 

Price and cost are different. Price is the money coming in, or your direct cost. Cost is the money going out, through your aircraft materials life cycle. As a purchasing professional, it’s important to purchase for total cost of ownership (TCO). It’ll help drive down operational cost, make you and your team more efficient, and give you the opportunity to make good decisions.

Why No One Is Listening To You

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How does it feel, being ignored? You pick up the phone and get voicemail. You email and get no reply back. You text only to be ignored. In the world of fast paced jets, communication moves at the speed of idle dirt. Dealing with aircraft maintenance supply chain partners is a chore.

No One ListeningIt's like babysitting a child that doesn't listen.

Nowadays, we have social communication mediums like Facebook, Twitter, Whatsapp, and the ancient phone, text and email. Yet, listening and communication skills are at an all time low. It's a mind numbing epidemic.

So why are people not listening to you? Why does it seem like nobody cares?

It's Not A You Problem, It's a Who Problem

When supply chain partners don't actively engage you in a conversation, it's not a you problem, it's a who problem.

It's very common to have a need and to have to pull teeth to work through a problem and find a solution. The person you should be relying on most is out to lunch with their phone turned off. They say "I-care-a-lot-about-you" but actions speak louder than words.

I'll give you a quick checklist to identify the who problem:

  • They don't reply to your email for hours
  • You don't have a cell phone number for them
  • You leave voicemails and they never return your call
  • You leave voicemails and it takes days to get a call back
  • They don't accept your social media requests so you can build trust a rapport with them
  • They are hard to find on the internet
  • You have no way to text them
  • They're never on Skype
  • They don't have Whatsapp
  • You can't call them after hours or on the weekends
  • Every time you talk to them it always sounds like they have something more important to do

This is why we have 24/7 dedicated Account Managers.

You can contact them personally any time you want. People who we can create the greatest value for and who benefits from our solutions has entire access to their Account Manager. It's about creating a "WOW" experience.

When you're not being heard and you identify it's a who problem, look at your options and figure out another way.

The Downfall of Demands

Another big issue it the constant pressure of demands, it could be you doing the demanding or the other party.

Constant demands will have the other party running. Communicating and listening together is entirely different.

Here's a great example. We had a new customer contact us and every time we engaged them in a solution for their rotable RFQ needs, they would demand a "cheaper" price. It was never good enough and pretty soon we became disengaged. With the prices we were quoting they got 100% logistical support, 24/7 access to a dedicated Account Manager and unparalleled service.

They know that they can trust us and we do as we say. There's no having to babysit us. In this particular situation it was a matter of $100 that they demanded we come down to. It was a constant demand of lowering prices and a constant demand of shipping things faster than agreed upon.

Every time we worked with this client it was a demand. It was never collaborative.

Are demands sometime necessary? Yes, of course, but doing more demanding and less communication and collaborating gets most people nowhere.

Listening is much more productive than talking and it's a critical flaw in a lot of supply chain partners communication style. Know the who and watch out for the constant demands.

Do you feel like your constantly ignored? Do your supply chain partners have a listening problem? Well fear no more my friend. Fill out the form below and let's show you how good listening skills is done.