Account Manager Superstar

Thank you for taking the time to get to know us and allowing us to get to know you better. We're looking for the next person who will be a perfect fit to the Skylink team. Is it you? If you think so, read the open role below and let's get together.

Who is Skylink?

We're a dedicated team working together to bring efficient supply chain solutions to international airlines, MROs and military aircraft fleets. We deliver this by following our "Never Forget Your Wings" mantra. Every day we help fleets remain in the air and avoid the complexities of aircraft maintenance.

Skylink started its humble beginnings in 1988 from a defunct airline where founder Jim Anglin was an executive. He started by providing rotable sales to anybody that needed them. Today we’ve molded into a supply chain powerhouse. We're thrilled to work with dedicated airlines, MROs and military clients in over 30 countries. They look to us to streamline their supply so they can worry less about fleet maintenance and reduce the complexities felt by so many aircraft maintenance and purchasing professionals.

Where will I work?

You'll work at our Skylink hub in Sanford, FL. You'll have your own workspace and organize it with what makes you happy and inspires you. You will work daily with various Skylink teams, clients, and supply chain partners that span every country on this fine planet we call home.

How do things happen at Skylink?

Here at Skylink we have no central management and no hierarchy. We have dedicated teams with specific roles and coaches to guide the knowledge base. Teams are able to make their own decisions as long as they involve people affected in the decision and people who have knowledge in the decision topic. We are constantly innovating and everyone's ideas matter. Flexibility and improving is our middle name. We all work to maximize the value we create for customers and to create "WOW" experiences every step of the way.

What we're looking for

We're looking for an Account Manager who will take charge of customer accounts and focus on developing new accounts.  Our dedicated Account Managers work closely with customers to create "WOW" experiences at every touch point whether it be phone, email or any other medium.

You'll work closely with customer happiness engineers, content creators, account manager copilots, and supply chain champions to provide efficient supply chain solutions for customers and potential customers.

In order to provide proactive solutions you'll need to learn the solutions we provide and how to strategically quote client projects to make a positive impact on their operation. You’ll also have to be comfortable contacting people and providing value based solutions around their specific pains. Sales experience isn’t necessary but a relational approach is.

Being organized is essential and having a cross-cultural mentality is a must as we work with many people from all over the world. We develop relationships first and accounts second. Even in stressful times you’ll need to keep calm and focus on creating the “WOW.” You'll be tested to think outside of the box and avoid industry norms.

We strive for a balance of being a team that feels like a family. This means we share feedback regularly, support each other's self-improvement efforts, and take mistakes as opportunities to learn together. Using your mind to innovate is highly regarded.

If you can build deep relationships with customers and aren't afraid to contact potential prospects to resolve their pains you'll be a perfect person for this role.

What we value

We are deeply passionate about working as a team and going over and beyond for our customers. Creating "WOW" experiences, be willing to adapt and drive change, hustling and driving maximum efficiency, accepting problems and solving them, building a team-oriented approach, and having passion and integrity are the core values we live by. If you feel you embody each one of these then you'll be an AMAZING addition to our team.

Perks

Technology: You'll get hooked up with technology that'll make your life easier so you can do your best work.

Salary: Base salary + tiered commission for account managers. We've created a salary formula that takes experience and seniority into account and changes based on this formula.

Vacation: Take time for you and your family.

Health insurance: You'll have the option to take on our health insurance and every year we'll take on a higher percentage of the payment.

Work-space: You'll have your own work-space so you feel like a champion.

Be innovative: Take a portion of the time you work to be innovative, to come up with new ideas and to guide the implementation.

Be human: Feel free to be yourself, no absurd dress code and no policies telling you to be someone different.

Travel: If you need to visit customer and supply chain partners, travel will be taken care of.

Celebrate life: Every month we celebrate the birthday's and get together over lunch.

Healthy living: We strive for a healthy mind and body. Nate Anglin has focused 10 years of his life to bringing this concept to the business world. He'll help you navigate this often confusing topic for your life if you need guidance.

Still reading? We want to hear from you!

Why No One Is Listening To You

How does it feel, being ignored? You pick up the phone and get voicemail. You email and get no reply back. You text only to be ignored. In the world of fast paced jets, communication moves at the speed of idle dirt. Dealing with aircraft maintenance supply chain partners is a chore.

It's like babysitting a child that doesn't listen.

Nowadays, we have social communication mediums like Facebook, Twitter, Whatsapp, and the ancient phone, text and email. Yet, listening and communication skills are at an all time low. It's a mind numbing epidemic.

So why are people not listening to you? Why does it seem like nobody cares?

It's Not A You Problem, It's a Who Problem

When supply chain partners don't actively engage you in a conversation, it's not a you problem, it's a who problem.

It's very common to have a need and to have to pull teeth to work through a problem and find a solution. The person you should be relying on most is out to lunch with their phone turned off. They say "I-care-a-lot-about-you" but actions speak louder than words.

I'll give you a quick checklist to identify the who problem:

• They don't reply to your email for hours
• You don't have a cell phone number for them
• You leave voicemails and they never return your call
• You leave voicemails and it takes days to get a call back
• They don't accept your social media requests so you can build trust a rapport with them
• They are hard to find on the internet
• You have no way to text them
• They're never on Skype
• They don't have Whatsapp
• You can't call them after hours or on the weekends
• Every time you talk to them it always sounds like they have something more important to do

This is why we have 24/7 dedicated Account Managers.

You can contact them personally any time you want. People who we can create the greatest value for and who benefits from our solutions has entire access to their Account Manager. It's about creating a "WOW" experience.

When you're not being heard and you identify it's a who problem, look at your options and figure out another way.

The Downfall of Demands

Another big issue it the constant pressure of demands, it could be you doing the demanding or the other party.

Constant demands will have the other party running. Communicating and listening together is entirely different.

Here's a great example. We had a new customer contact us and every time we engaged them in a solution for their rotable RFQ needs, they would demand a "cheaper" price. It was never good enough and pretty soon we became disengaged. With the prices we were quoting they got 100% logistical support, 24/7 access to a dedicated Account Manager and unparalleled service.

They know that they can trust us and we do as we say. There's no having to babysit us. In this particular situation it was a matter of $100 that they demanded we come down to. It was a constant demand of lowering prices and a constant demand of shipping things faster than agreed upon.

Every time we worked with this client it was a demand. It was never collaborative.

Are demands sometime necessary? Yes, of course, but doing more demanding and less communication and collaborating gets most people nowhere.

Listening is much more productive than talking and it's a critical flaw in a lot of supply chain partners communication style. Know the who and watch out for the constant demands.

Do you feel like your constantly ignored? Do your supply chain partners have a listening problem? Well fear no more my friend. Fill out the form below and let's show you how good listening skills is done.

Skylink Teams Up With Embry-Riddle Aeronautical University

This week we invited the prestigious Embry-Riddle Aeronautical University to come in and take some retired spare parts off our hands for their classrooms. We were delighted to donate these parts as it provides a great hands on learning experience for the prospecting students attending the University. Moreover, it was great to team up with a well known university that has grown its roots from the first flight of the Wright Brothers back in 1903.

Skylink's Journey To India

Recently a couple of our Skylink team members were invited to travel to India to meet with some of our clients and close friends to celebrate their wedding. They started off flying from Newark to Mumbai where they spent a few nights sightseeing. This is a picture in Mumbai of the central laundry facility. For hotels that do not have in house laundry, they send their linens here. They arrived too late in the day to see the washing process, but this is how they dry all the linens. It’s interesting how each area is color coded.

A couple days later they took a three hour car ride to Nashik for the wedding. Below is Nate at the ring ceremony standing with the Groom.

Here is Nate and Nicky celebrating with the Bride and Groom during the ring ceremony.

The next day they attended the wedding ceremony in the their traditional Indian attire. Look how incredible the flower arrangements are!

Here is Nicky posing with another wedding guest during the wedding reception.

After the wedding, Nate and Nicky did some more sightseeing around India. First stop was riding an elephant in Jaipur, towards the Amber Fort!

They were also able to spend some time in Agra were the Taj Mahal is located. Isn’t this picture Nicky took amazing?!

Nicky and Nate were honored to be a part of all the wedding festivities, and getting to see such a beautiful country.

Skylink's Trip To Chile

Just a few weeks ago a couple members of our Skylink family got to go meet some of our extended family down in Vina Del Mar, Chile. Vina Del Mar means the vineyard by the sea, and the name truly speaks for itself, the views of the ocean are absolutely amazing. Below is a picture of Nate Anglin and Evelyn Rios having a wonderful lunch right by the sea with Mario Vigorena who is our Skylink team member in Chile.

In addition, while they were in Chile, they had the pleasure of attending a ceremony celebrating the 92nd anniversary of the creation of the Naval aviation branch. They discussed the history of their navy, and how it became what it is today. Below are a few pictures of the ceremony.

Also check out this stunning plane located on the base!

After such an amazing trip, and getting to meet some of our great friends, all good things must come to an end…