The phone rang on a Sunday.
A regional airline had an aircraft down. Their distributor didn't pick up. It was Sunday, so of course nobody did. We answered in 8 minutes, found the part, and had it moving the same day. They switched to us, and price had nothing to do with it.
At 3pm, another operator needed an answer in 30 minutes. They called 5 suppliers. We confirmed the unit in under 10 minutes, and it was on a truck by 5pm. We were the only one of the 5 that delivered.
An allied air force ran a multi-million-dollar F-15 upgrade program, and the material came through us. Every need got a fast answer and a fast quote, and the parts shipped on schedule. Order issues and OEM delays were rare. When a problem did come up, we brought the officers a solution. We still do the same for another allied air force's transport fleet, like the C-130 and Boeing 737.
Send us an NSN, and you get the same people who took those calls.



