We've all been there when the dreaded phone begins to ring. You anxiously wait as you look at the caller id.
A brief thought comes to mind, should I pick it up? Or should I let it go to voice-mail?
You ponder the thought of ignoring it.
Instead, you cautiously pick up the phone.
“Hello."
It’s your boss, the VP of Maintenance and Engineering, and he’s unhappy about the current spending.
He’s beginning to feel the pressure from your CFO.
Repair costs have doubled and they're now taking more time to process, meaning more people must get involved.