NEVER FORGET YOUR WINGS ACADEMY
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In the aircraft part repair world, your MRO should be your ally.
Your ally, or your partner, should be there to make the process as easy as possible for you. To really be effective, they should give you options to save you money, work around issues when they arise and lower your turn-around times.
Everyone thinks they have great customer service.
Have you had a vendor that never answered your emails? Or, worse, one that locked you into a contract but now won’t take your calls?
When it comes to delivering excellent service, MROs are from Mars.
Is your repair partner telling you everything you need to know?
When you get quotes for your aircraft part repair, you’ll often get a single bundle quote. It’s just a rate. Pay it or leave it.
What if you could provide your own piece parts to lower the cost? What if you could use an unserviceable unit, and cannibalize it for parts? What if there was a better option, that had your best interests at heart?
MROs lack transparency.
Does it drive you crazy when a repair station makes excuses about your repair order?
You’ve sent your aircraft part/s in for repair, yet you spend more time than you’d like trying to get a valid update.
You have to call, email, and follow-up to get status on your repair work order. Once you get a hold of someone, the reply sounds like…
You’ve been there….
when your MRO is really stringent on their processes and procedures that they have very little wiggle room on how things get done.
Yes, quality is incredibly important but it doesn’t always help you solve your problems or meet your operational goals.
One of the top qualities in an MRO that makes them a unicorn is the trait of flexibility.
It’s a hidden treasure. Flexibility is often very difficult to find… but when you do, it’s golden.
Of course, policies and procedures have their place, and in many cases they’re there for a good reason.
But not if it hinders getting your job done the fastest, most affordable way possible.
You’ve probably been in a situation before where you sent your aircraft part to a repair station, and what they told you wasn’t at all what they delivered. You were duped, and it’s a recurring theme. In this 6-minute video, I’ll go over the key questions you can ask to ensure you’re working with an honest partner.
Honesty and trust. It sounds so simple, but it rather complicated, especially if it’s a new relationship. If you can work with a repair partner who’s honest and you build a trust-based relationship, this can save you a lot of frustration. Here are three ways you can screen your repair partner and determine if they’re honest.
Do you dread sourcing and processing your aircraft part repairs? You have hundreds of options, but you may have been tricked into sending your parts in for repair only to find out the repair partner was unreliable. In this short video, I’ll introduce you to the series in which I’m going to teach you exactly what to look for when selecting your next repair partner.
Hundreds of part numbers. A dozen ATA chapters. And an overabundance of possible MROs, all over the world.
Being connected to many executives for large operators, I hear about this problem constantly.
![[VIDEO] Selecting the Right Repair Partner 104: TRANSPARENCY](https://static1.squarespace.com/static/568c49565a56689becb3c612/568ca16095a8cd1f89b45ce9/5c76891a9140b734ee2d54d1/1551282235881/1.jpg)
![[VIDEO] Selecting the Right Repair Partner 103: FLEXIBILITY](https://static1.squarespace.com/static/568c49565a56689becb3c612/568ca16095a8cd1f89b45ce9/5c6283d4eb39310b148afdb1/1549997975920/flexibility.png)
![[VIDEO] Selecting a Repair Partner 102: Honesty](https://static1.squarespace.com/static/568c49565a56689becb3c612/568ca16095a8cd1f89b45ce9/5c507ba27924e87f715c75d7/1549646264924/SelectingRepair102.jpeg)
